FAQs
Shipping
When will my order ship?
When will my order ship?
We aim to process and ship all orders within 1 business day, but please allow for 2-3 business days for your order to process before shipping.
Please note, your chosen shipping method at checkout does not include order processing times.
Where does Dead Sock ship to?
Where does Dead Sock ship to?
We ship everywhere in the United States via USPS. International shipping available to any locations accessible via USPS or DHL International.
For International shipping, please note: Any additional fees or taxes will be paid by the customer at time of delivery.
What shipping services do you use?
What shipping services do you use?
We offer USPS shipping methods for all domestic (USA) shipping, including our Free Shipping offer. International delivery available via USPS and DHL International.
Returns
What's your return policy?
What's your return policy?
Un-used and un-worn items still in their original packaging may be returned within 30 days after receipt of an order for a full refund.
You must cover your own shipping charges and you will not be reimbursed for your original shipping charges. All refunds are processed back to the original payment method used to place the order. We do not take responsibility for any items lost during return shipping.
To start a return, please email help@deadsock.com
How do I initiate a return?
How do I initiate a return?
To start a return, please email help@deadsock.com
Please Note:
Un-used and un-worn items still in their original packaging may be returned within 30 days after receipt of an order for a full refund.
You must cover your own shipping charges and you will not be reimbursed for your original shipping charges. All refunds are processed back to the original payment method used to place the order. We do not take responsibility for any items lost during return shipping.
Can I make an exchange?
Can I make an exchange?
At this time, we do not offer exchanges. Please initiate a return by emailing help@deadsock.com and place a new order as soon as possible to receive your desired exchange item.
Orders
How do I change or cancel my order?
How do I change or cancel my order?
Please email help@deadsock.com as soon as possible to make a change or cancel your order.
How can I check the status of my order?
How can I check the status of my order?
Once your order ships, you will receive an email notification containing a tracking link. You can also create an account to view your full order history and information.
What payment methods do you accept?
What payment methods do you accept?
All major credit and debit cards, PayPal, and Apple Pay.
Socks
What are your socks made of?
What are your socks made of?
All of our Crew Socks are made with a premium combed-cotton blend (Cotton, Spandex, Nylon, Elastic). Terry cushioning and compression ribbing added to the foot for additional comfort.
Where are your socks made?
Where are your socks made?
All Crew Socks from our first drop were manufactured in China.
What sizes do your socks come in?
What sizes do your socks come in?
All Crew Socks come in two US Men's sizes: One Size Fits Most (8-13) and Small (5-8). Check our Size Guide for more measurements and conversions.
How do I wash and care for my socks?
How do I wash and care for my socks?
Machine Wash cold with like colors. Tumble Dry on low, or line dry for longer lasting socks.
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